At Electrical Certification Services, we take pride in delivering reliable, professional inspections and certifications. If you're not satisfied with your experience, we offer the following refund terms:
Eligibility
Refunds may be issued under the following conditions:
-
Cancellation made at least 24 hours before the scheduled appointment.
-
Service not completed due to our error (e.g., technician no-show, equipment failure).
-
Duplicate payment made in error.
Refunds will not be issued for:
-
Missed appointments without prior notice.
-
Completed inspections where certification has already been issued.
-
Services booked via third-party platforms (please refer to their refund terms).
How to Request a Refund
To request a refund, please contact us within 7 days of your appointment:
-
Phone: +44 [Insert Number]
-
Booking Portal: [Insert Link]
Please include:
-
Your full name
-
Appointment date and time
-
Reason for refund request
Processing Time
Approved refunds will be processed within 5–10 business days to the original payment method. You’ll receive a confirmation once the refund is issued.
Disputes & Exceptions
We reserve the right to assess refund requests on a case-by-case basis. In the event of a dispute, our decision will be final.